Frequently Asked Questions

Frequently Asked Questions

Account & Subscription

How do I create an account?

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To create an account, click on the "Sign Up" button in the top right corner of our website. You'll need to provide your email address, create a password, and enter your payment information if you're subscribing to a paid plan.

How do I cancel my subscription?

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You can cancel your subscription at any time by going to your Account Settings and selecting "Cancel Subscription." Your access will continue until the end of your current billing period.

Can I change my subscription plan?

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Yes, you can upgrade or downgrade your subscription plan at any time from your Account Settings. Changes will take effect at the start of your next billing cycle.

Content & Streaming

What type of content does steadyOne offer?

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steadyOne offers a comprehensive entertainment experience with thousands of movies, complete TV series, and live sports coverage from around the world.

What devices can I use to stream content?

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steadyOne is compatible with most devices including smartphones, tablets, computers, smart TVs, and streaming devices like Roku, Apple TV, and Amazon Fire TV.

How many devices can stream simultaneously?

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The number of simultaneous streams depends on your subscription plan. Basic plans allow 1 stream, Standard plans allow 2 streams, and Premium plans allow up to 4 simultaneous streams.

Is content available for download?

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Yes, selected movies, TV shows, and highlights are available for download on our mobile apps for offline viewing. Look for the download icon next to available content.

Technical Support

Why is my stream buffering or poor quality?

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Stream quality can be affected by your internet connection speed. We recommend a minimum of 5 Mbps for HD streaming and 25 Mbps for 4K streaming. Try restarting your router or connecting to a different network if possible.

The video won't load. What should I do?

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First, try refreshing the page or restarting the app. If that doesn't work, clear your browser cache or check for app updates. If the problem persists, contact our support team.

Why am I experiencing audio sync issues?

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Audio sync issues can sometimes occur due to device performance or internet connection. Try refreshing the stream or restarting your device. If using a smart TV, ensure it has the latest firmware updates.

Payment & Billing

What payment methods do you accept?

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We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and in some regions, direct carrier billing.

How do I update my payment information?

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You can update your payment information at any time by going to your Account Settings and selecting "Payment Methods."

When will I be billed?

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Your subscription will be automatically renewed and billed on the same date each month or year, depending on your billing cycle. You'll receive a notification email before each renewal.